IT support for SMB
Introduction
Consequences of dynamic technology development
Today, IT is an indispensable working tool in every company. New solutions provide more and more capabilities, but often also cause problems, make the work more difficult, and result in troubles, delays, and sometimes even losses. The persons responsible for company operations have hard time ensuring continuous availability of even the most rudimental tools for a reasonable price.
Monthly fees in IT
But what if all those problems are offloaded to a specialized company? Until recently, the trendy word “outsourcing” was associated only with large enterprises. In the general perception, replacing the internal IT department with services provided by an external company is reasonable only if the scale is sufficiently large, because only then the required IT availability level is economically justified.
The inONE team for many years specializes in providing services both to large enterprises and to small and medium-sized ones (SME). We believe that activities at a smaller scale require an equally professional approach as in the case of corporations. Furthermore, our cooperation with many companies from the SME sector has proven that IT service outsourcing may be even more profitable for such companies.
Satisfied customers
The best confirmation of the high quality of our services is provided by the large group of our satisfied customers which recommend our services to other organizations. At present, we provide services to several dozen companies with the total number of IT users exceeding 3 thousand.
The highest quality of our tools and procedures has been confirmed by the ISO 9001:2008 quality certificate issued by Det Norske Veritas (DNV), a reputable Norwegian agency, for our user-support process management system in the area of comprehensive ICT services. The Atmosfera Outsourcing Services system used to provide services to our customers supports the quality management processes and constitutes an integrated IT environment providing high service quality with full management of the outsourcing service delivery process.