Support for users and IT systems
Introduction
This section of the inONE offer includes services for medium-sized and large enterprises with their own IT departments. Our services allow you to expand the skills of your IT department, and to optimize the standard support processes. Most customers in this sector use our services in order to offload their own personnel from such tasks as daily support for users, or PC maintenance, and enable them to focus on development projects or business-critical applications and systems.
inONE’s offer is based on the ITIL model, and includes services reflecting the typical roles in IT user/system support processes in a company. The services may be provided from our remote-support center in Łódź, through our support organization covering the whole country, or on site.
inONE’s offer is based on the ITIL model, and includes services reflecting the typical roles in IT user/system support processes in a company. The services may be provided from our remote-support center in Łódź, through our support organization covering the whole country, or on site.
The highest quality of our tools and procedures has been confirmed by the ISO 9001:2008 quality certificate issued by Det Norske Veritas (DNV), a reputable Norwegian agency, for our user-support process management system in the area of comprehensive ICT services.
However, the most important proof of the quality of our services is the large number of satisfied customers. Our customers include many large enterprises, with very high requirements in terms of service quality and availability, such as P4, Liberty Direct, Vipharm, or ATM S.A. At present, we provide services to more than 3 thousand IT users in several dozen companies.
However, the most important proof of the quality of our services is the large number of satisfied customers. Our customers include many large enterprises, with very high requirements in terms of service quality and availability, such as P4, Liberty Direct, Vipharm, or ATM S.A. At present, we provide services to more than 3 thousand IT users in several dozen companies.